Have you grown to a point where you are no longer in control of ALL the facets of your business? Do you find yourself having to delegate without being sure if your delegate knows how to get the job done to your satisfaction?
Writing out your policies takes the guess work out of your procedures and gives you the confidence to delegate. In addition, writing policies ensures that your business is consistent in its approach regardless of the person executing the task.
We will write out your policy and procedure manuals and train your staff on the hows and whys that may arise.
Do you find yourself in a tight corner (literally) as your staffing and storage needs out grow your current space?
We will provide practical solutions to your space needs and work with you to ensure that you have cost effective solutions; be they for staff, files, merchandise, transport and others.
Why are you not able to make it to your son’s sports day? Why do you keep forgetting your wife’s birthday? Why have you not started on that masters program you promised yourself?
All these are symptoms of inefficiency.
We will work with you, both as an individual and a business, to increase efficiency and unlock the wasted resources of time and money trapped within that inefficiency.
Chances are that you have been thinking of how to improve your business and have some great ideas. The only problem is, your diary is fully booked with revenue earning activities – after all, that is the business’ core objective!
Whenever you decide to dedicate some time to implementing your great ideas, a client matter comes up and takes priority over the business improvement activities.
We will take over implementation of your policy changes and allow you to concentrate on your core business.
We will hand over the improved policy once it has been implemented, taking the headache out of change management.
How sure are you that your clients are happy enough about your product to spread the word?
We will undertake client satisfaction surveys from which you can gauge how to improve your product and increase client satisfaction. After all, having a happy client is your cheapest and most effective marketing tool
You have been operating for a while now and you can tell that your business is not running as well as you would like.
We will run a diagnostic review of your business systems and controls then provide you with a run down of specific areas that can be improved to increase your efficiency, global competitive index and client satisfaction.
The Japanese ensure efficiency by continuously improving their processes regardless of the industry. Do you?
We will take your practice to the next level and ensure that all members of staff are being the best they can be at what they do. We will formulate training programs, check lists, peer-review systems and other methodology to get you there.
Carol is our lead consultant. She is a lady who, like Leonardo Da Vinci, is of many talents.
She has the ability to grasp complex notions and break them down into simple elements that can be easily communicated to staff, clients, suppliers and other stakeholders.
Her ability to see the bigger picture and break it down into manageable, bite size procedures has endeared her to senior management personnel and lowly office workers alike.
With an easy manner, bubbly personality and ready tips for any occasion, she is able to dive into the fabric of any business and extract the information needed to improve the business (which the business owner generally cannot).She leads her team with the same enthusiasm and together their service is of unparalleled value.
We are not prescriptive solution givers, but much rather prefer to work with you to ensure your needs are met.
We not only identify the gaps, brainstorm with the users of the system under review and suggest solutions, but work with you to address the issues and ensure that our solutions meet your needs.
By working with you we are able to monitor, progress and tweak solutions to ensure they do not become a burden to you.
Our clients become our friends and can call on us at any time to sound off ideas and get value every time.